Return the products:
We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
We will refund the full amount of the returned product minus the shipping cost for the return. Please email us as soon as possible at CS@Asian-alley.com with your order number and a photo of the item's condition. If you have any other questions, please contact us at Cs@Asian-alley.com.
Product Damage:
In the event that your order arrives damaged in any way, please email us as soon as possible within 1 day upon received at cs@Asian-alley.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at cs@asian-alley.com
Product expired:
Our Shop always pays close attention to the product's expiration date to prevent this from happening to our customers. However, we will accept returns if found past the expiry date.
We accept returns within 2 days of delivery, we will refund the full amount of the order minus the shipping cost for the return. Please email us as soon as possible at cs@Asian-alley.com with your order number and a photo of the item's condition. We deal with these issues on a case-by-case basis but will do our best to work towards a satisfactory solution. If you have any other questions, please contact us at cs@asian-alley.com.