Shipping Time:
Total delivery time = processing time + shipping time (not including weekends, holidays and any unforeseen circumstances)
1)Processing Time: 1- 2 business days

2)Shipping Time:
* Riga City: 
Free Standard Shipping for order above 80.00 EUR by ASIAN ALLEY service (Applicable for both dried and frozen products)
Shipping time: On Every Saturday from 12:00 to 14:00

Service provider: DPD Parcel Locker (for Dried products only)
Price: 3.50 EUR (up to 30.00 Kgs)

Express Shipping per order is + 2.00 EUR

Shipping time: 1 working day

* Jurmala + Olaine City Center (*) : 
Service provider: DPD Parcel Locker (for Dried products only)
Price: 3.50 EUR (up to 25.00 Kgs)

Free Standard Shipping for order above 100.00 EUR by ASIAN ALLEY services (Applicable for both dried and frozen products)
Shipping time: On every Saturday (from 13:00 to 15:00)

(*) Entre Fee may applied for Jurmala.

* Outside Riga/ Riga Regions: (Applicable for dried products)
Service provider: DPD Parcel Locker
Price: 3.50 EUR (up to 25.00 Kgs)
Free Standard Shipping for orders above 100.00 EUR
 
* Lithuania and Estonia (Applicable for dried products)
Price: 10.50 EUR (up to 25.00 Kgs) 
Service provider: DPD Parcel Locker
Free Standard Shipping for orders above 150.00 EUR
 

3) Receive at Our premise - Asia Alley: Free
Address: Krišjāņa Barona iela 96/98, Riga, Latvia. 
Our customer service will contact you within 24hr when your order is ready for pickup 

International Shipping 

Currently, Asian Alley is only operate shipping within Baltic Countries.

Return the products: 

We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

We will refund the full amount of the returned product minus the shipping cost for the return. Please email us as soon as possible at CS@Asian-alley.com with your order number and a photo of the item's condition. If you have any other questions, please contact us at Cs@Asian-alley.com.

Product Damage: 

In the event that your order arrives damaged in any way, please email us as soon as possible within 1 day upon received at cs@Asian-alley.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at cs@asian-alley.com

Product expired: 

Our Shop always pays close attention to the product's expiration date to prevent this from happening to our customers. However, we will accept returns if found past the expiry date.

We accept returns within 2 days of delivery, we will refund the full amount of the order minus the shipping cost for the return. Please email us as soon as possible at cs@Asian-alley.com with your order number and a photo of the item's condition. We deal with these issues on a case-by-case basis but will do our best to work towards a satisfactory solution. If you have any other questions, please contact us at cs@asian-alley.com.